For over 20 years Customtel has been servicing Acute, Aged, and Disability Care Sector – and Small and Medium Business Sector with General and Critical Event Communication Systems that work for each unique client’s needs.
We are proud of our experienced team and the professionalism that they apply to each and every Customtel solution that we have delivered – from professional design and advice, through to expert installation, and ongoing excellent service / maintenance – when you deal with Customtel you can be assured that the solution we offer will be one that meets your expectations, delivers on our promises, and will be at a fair and reasonable price.
The range of products that we can offer has grown over the years, as has our reputation for straight talk and fair dealing, and we are delighted to represent quality products such as Hills Health Solutions (Merlon and Questek Acute, Aged, Disability communications applications), Alexys (Aged communications applications), Fortinet (Enterprise Grade WiFi and Network Security), Lancom (Enterprise Grade WiFi), Ericsson LG (Australia’s leading SMB Telephony). Additionally, because of our recognition in the marketplace, we are in a position to supply other related products and specifically required for a tailored solution.
Talk to us today about your specific requirements – we are sure that we can develop a solution package that suits both your requirements and your budget.
Not all Nurse Call Systems have the same capabilities and features. Each have their own strengths and unique features. We are in a position to offer a range of Nurse Call Technologies and recommend the solution that best fits each client's individual requirements.
Timely, accurate, targeted critical messaging is essential to operate an efficient acute, aged or disability care facility with quality outcomes.
Customtel can provide technology that best suits each clients needs, from basic broadcast critical messaging through to location and availability aware targeted workflow critical messaging and response.
Keeping high care or memory support residents or clients within a safe, secure environment is often an essential element in operating a quality facility. We can offer a range of solutions to suit your requirements and meet this critical need.
Keeping staff and workplaces safe is essential. We can offer a diverse range of solutions, ranging from fixed points messaging to multi-purpose handsets, right through to dedicated, specialised devices offering real time location functionality – critical for mobile employees.
Depending upon your security profile and unique requirements, solutions may be a simple as a Video Door Access System or standalone video recording or access control application, through to fully integrated Video Monitoring and Recording systems and or Full site wide access control solutions.
Keeping Patients, Residents and Clients engaged and informed is becoming a high priority for progressive service providers. We can recommend simple Electronic Noticeboard Solutions right through to fully integrated TV and Entertainment application.
We can offer a range of solutions to suit individual client requirements
Need to know more?
We can help you!
Fill out the application form and our specialist will contact you for a consultation.
Our Projects
800+ Bed Hills Health Solutions Nursecall Installation and Commissioning
Installation of Nursecall and access solution during construction of a new "TBA" facility at "TBA"
Aging headend was upgraded to a Questek headend, but keeping the original functional call points in place. This allowed advanced reporting and easier expansion.
Fully functional Demo Suite of all Customtel solutions and integration possibilities
Our Team
John Gilbert
John started his career in Alice Springs as a Telecommunications Technician. After joining Customtel and now living in Adelaide and he has taken to the diverse systems and technologies on offer and enjoys the challenges as a Project Controller when making sure the customers needs are meet.
Peter Traeger
Peter has worked with us for over 8 years, and specialises in the support of our installed systems throughout South Australia. He has an in depth knowledge of all the systems we maintain. When not at work, Peter enjoys watching the Crows or V8 supercars, being handyman for home and Kindy and tinkering with electronics.
Matthew Perovic
Matthew started with us in 2011 and has helped us evolve technologically as well as learn many new skills. With extensive knowledge in network solutions and nurse call support he has been a great asset. Hobbies include restoring old gadgets, game consoles and gaming in general on the Xbox.
Billy Hopkins
Billy coordinates our larger projects, he ensures smooth operation between service and projects and is great to work with from a customer and employee perspective. A family man and keen cyclist, he also enjoys the occasional golf day.
Andrew MacKinnon
Andrew has over 30 years experience working in the Healthcare Industry and joined Customtel in 2003. As one of our Application Specialists, Andrew has extensive knowledge in Nurse Call and other Healthcare solutions.
